Privacy policy

May 23th 2018

Exonor privacy policy

Introduction & Scope

Our privacy policy describes the information that we collect when using our support and services, outlines how we obtain that information and describes how we may use or disclose that information. It also describes the measures we take to protect your information and how you can contact us should you have any concerns about your privacy.

 

Scope

This privacy policy only covers our privacy practices with respect to the collection, use and disclosure of information obtained using:

  • Our Websites.
  • Our IT Services

 

Website

How we Obtain Information about You

We collect several types of information from and about our website visitors. We collect information when:

  • You fill out a form on our website. We may collect your name, email address and telephone number.
  • You post information on our website. e.g. Comment on a blog post, a forum post etc.
  • You complete a survey.
  • You report an issue with our website.
  • You contact us for any other reason.

As you navigate through our Website, we may also collect details about your visit including, but not limited to, your IP address, usage patterns, logs and other communication data and the resources that you access.

 

The Use of Cookies on our website

We use cookies to help us improve our Website. We may use cookies to obtain information about your general Internet usage and to:

  • Store information about your preferences, allowing us to customize our Website.
  • Recognise you when you return to our Website.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our website. You may refuse to accept cookies by activating the appropriate setting on your browser and you may also set your browser to alert you to when cookies are being sent. If you do so, please note that some parts of our website may then be inaccessible or function improperly.

 

How We Use Information Collected about You

We may use the information that we collect about you to:

  • Provide you with information, products or services that you request from us.
  • Diagnose and resolve technical problems with our website.

 

How We Share Information Collected about You

We do not share, sell, rent or trade information about our customers. We will only share information about our customers to:

  • Comply with any court order or other legal obligation.
  • Enforce or apply with any terms of any agreement between us.
  • Protect either our or others rights and property, or to ensure our or their safety.

 

International Transfer of Data about You

As a general rule, your data remains in Europe.

 

Change Request

You may request access to, update, correct or delete any personal information that you have provided to us in connection with our Website by contacting us at support@exonor.com

 

Services

How we Obtain Information about You

As a customer of ours, we collect various types of information about you, including:

  • General information, including name and email.
  • Information and correspondence our customers and users submit to us in connection with our IT Services or other requests related to our Service.
  • Information we receive from our business partners in connection with our customers and users of our IT Services.
  • You post information on our Help Center e.g. Comment on a blog post, a forum post etc.
  • You complete a survey.
  • You report an issue with our website.
  • You contact us for any other reason.

As you navigate through our Support Website, we may also collect details about your visit including, but not limited to, your IP address, usage patterns, logs and other communication data and the resources that you access.

 

How We Share Information Collected about our Customers

We do not share, sell, rent or trade information about our customers. We will only share information about our customers to:

  • Comply with any court order or other legal obligation.
  • Enforce or apply with any terms of any agreement between us.
  • Protect either our or others rights and property, or to ensure our or their safety.

 

Customer Data

We use Customer Data to provide our IT Services. Notwithstanding anything else to the contrary in our privacy policy, we will not use, disclose, review, share, distribute, transfer or reference any customer data, except as permitted in our customer agreement, or as required by law.

 

Change Request

You may request access to, update, correct or delete any personal information that you have provided to us in connection with our Website by contacting us at support@exonor.com

 

General

Security

Exonor maintains reasonable and appropriate measures to protect your personal information obtained through our website and in connection with the provision of our IT Services from loss, misuse and unauthorised access, disclosure, alteration and destruction.

 

Third-party Websites

We may link to websites that are not owned or controlled by Exonor. As such, this privacy policy does not apply to information collected on any third‑party sites that may link to or be accessible from our website.

 

Changes to our Privacy Policy

Exonor regularly reviews our privacy policy and we reserve the right to update or change this privacy policy from time to time.

Your continued use of our website or Service is deemed to be acceptance of any updates or changes we make to this privacy policy and as such, we ask that you review our privacy policy periodically for any updates or changes that we may have made.

 

Contact

To discuss our privacy policy or to request access to your personal information, please do not hesitate to contact us at support@exonor.com

You can also call us on +46 (0)81-220 35 30 or write to us at Exonor, Drottninggatan 12, 3tr, 753 10 Uppsala, Sweden